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Accommodation & Guest Guidelines

Host Accommodation Standards

Sleeping Arrangements 

  • Provide clean, freshly laundered bed linens and pillowcases
  • Ensure mattress is in good condition with no visible stains
  • Provide at least one pillow per guest 
  • Supply adequate blankets or comforter appropriate for season
  • Ensure bedroom door closes properly for privacy
  • Provide working smoke detector in or near sleeping area

Bathroom Facilities

  • Supply fresh, clean towels 
  • Provide basic toiletries: hand soap, toilet paper (well-stocked)
  • Ensure shower/tub is clean with no mould or soap scum
  • Provide bath mat or non-slip surface
  • Ensure adequate hot water availability
  • Supply tissues and waste basket
  • Ensure bathroom lock functions properly

Common Areas

  • Maintain clean, clutter-free living spaces
  • Provide clear seating areas for guests
  • Ensure floors are vacuumed/swept and free of hazards
  • Keep kitchen clean with wiped counters and surfaces
  • Provide access to refrigerator space for guest items
  • Ensure adequate lighting in all common areas

Safety & Accessibility

  • Ensure clear, unobstructed pathways throughout home
  • Provide working locks on exterior doors
  • Share emergency exit routes if applicable
  • Disclose presence of pets or allergens in advance
  • Provide nightlight or lamp access for nighttime bathroom trips
  • Ensure stairways have secure handrails if applicable

Climate & Comfort

  • Maintain comfortable room temperature (20-22°C)
  • Ensure proper ventilation in guest spaces
  • Provide fans or extra blankets as needed
  • Test heating/cooling in guest room before arrival

Guest Conduct Guidelines

Upon Arrival

  • Arrive within agreed-upon time window
  • Communicate promptly if running late
  • Park in designated area as instructed
  • Remove shoes if requested by host
  • Keep luggage in designated guest area

During Stay

Respect for Property

  • Treat home and furnishings with care
  • Report any damages or accidents immediately
  • Ask before using items not explicitly offered
  • Do not rearrange furniture or decor
  • Keep food and drinks in appropriate areas only

Cleanliness Standards

  • Make bed daily or leave neatly unmade per host preference
  • Hang towels to dry after use
  • Clean up after yourself in kitchen and common areas
  • Rinse dishes and place in dishwasher or designated area
  • Wipe up spills immediately
  • Use wastebaskets for all trash
  • Keep personal items organised in guest space

Household Courtesy

  • Observe quiet hours (typically 10 PM - 7 AM, or as specified)
  • Ask before inviting additional visitors
  • Respect host family's schedule and privacy
  • Turn off lights when leaving rooms
  • Keep bathroom door closed and use exhaust fan
  • Flush toilet and ensure it's functioning after use
  • Limit shower time to reasonable duration (10 minutes)

Kitchen Use

  • Clean as you go when preparing food or beverages
  • Wash or load dishes immediately after use
  • Wipe down counters, table, and sink after use
  • Return items to proper location
  • Ask before consuming items not explicitly offered
  • Take out rubbish if full

Communication

  • Inform host of any needs or concerns promptly and well in advance
  • Provide notice of dietary restrictions before arrival
  • Share daily plans if affecting meal times
  • Ask questions rather than assume
  • Express appreciation for hospitality

Before Departure

Guest Responsibilities

  • Clarify whether bed linens and pillowcases  need to be stripped or place in designated area
  • Place used towels in designated laundry area
  • Remove all personal belongings from bedroom, bathroom, and common areas
  • Check drawers, closets, and under bed for forgotten items
  • Dispose of any personal rubbish
  • Leave guest room neat and tidy and/or rooms occupied if more than 2 people travelling
  • Return any borrowed items
  • Ensure bathroom is left clean (wipe counter, check for hair)
  • Turn off all lights and fans in guest areas
  • Report any issues that arose during stay

Departure Courtesy

  • Depart by agreed-upon time
  • Say personal goodbye and thank you to hosts
  • Offer to help with any final tasks if appropriate timing

Mutual Expectations

Communication

Hosts Should Provide:

  • WiFi network and password
  • House rules and expectations in advance
  • Emergency contact information
  • Meal arrangements clarity
  • Any special household considerations

Guests Should Communicate:

  • Dietary restrictions or allergies
  • Any accessibility needs
  • Expected arrival and departure times
  • Any changes to plans affecting the host

Conflict Resolution

  • Address concerns directly but graciously
  • Assume best intentions
  • Seek understanding before judgment
  • Involve church leadership if needed for mediation
  • Maintain Christian grace and hospitality throughout

Privacy & Boundaries

  • Hosts should knock before entering guest spaces
  • Guests should respect host family's private areas
  • Both parties should honor each other's schedules and routines
  • Maintain appropriate boundaries with children in the home

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