Church Administration

• Campus Administration
• ITAG Internal Travel
• Accommodation & Guest Guidelines
• Financial Management
• Compliance and Legal Issues
• Church Management System
• Employment Information
• Role Descriptions (employment)
• Media and Marketing

Campus Administration

As a church committed to creating discipleship communities across Australia, effective campus administration plays a vital role in fostering environments where everyday people can live in transformative relationship with Jesus. Our administrative framework supports our mission while ensuring each location can flourish in its unique context.

Serving Through Administration

Campus administration embodies our value of Personal Impact (1 Peter 4:11), using all God has given us to support His work through our church communities. This section provides essential guidance for managing our diverse campuses, encompassing volunteer engagement, employment practices, and specific roles that enable our mission.

Volunteer Engagement: Discipling Through Service

We approach volunteer recruitment and rostering as an opportunity for discipleship, reflecting our commitment to help people know, grow, share and live like Jesus. This aligns with our Leadership Cultural Imperative of leading with a multiplier mindset (Hebrews 10:24).

Recruiting & Rostering

• Flexibility is key in fulfilling roles across our diverse campuses. Each campus must consider the unique talents within its congregation and adapt accordingly. It's crucial to focus on developing individuals through apprenticeship, aiming for their growth in God's purpose, rather than just completing tasks.

Rostering Process

• Preach rosters are prepared by the Executive Pastor using Google Spreadsheets which you can find on Base Camp, before being uploaded to Planning Center by the Executive Pastor.

• Lead Pastors and Campus Administrators are responsible for rostering local positions within their campuses.

• Communication and planning are essential, especially where individuals have overlapping roles across different departments. Please wait to roster your team, until the Cross campus one is up on Planning Center. This will be communicated through Base camp and Staff Tuesdays.

Volunteer Requirements

• Volunteers, especially those involved in GC Kids and GC Youth, will need to obtain a Working With Children Check as well as complete Safer Churches Training every three years, and the volunteer declaration form.

• Regular reviews and adherence to the Code of Conduct are expected from all volunteers and employees.
  For more detail on these requirements, find the Safer Places Chapter in the Handbook.

Employment Guidelines: Stewarding Our Resources

Our approach to employment reflects our value of Humble Growth (Ephesians 5:21) and our commitment to strong accountability.

Employment of Paid Staff

• The hiring of paid staff is under the oversight of Senior Pastors and the HR Team.

• Staff members receive an employment contract, role description, and must complete necessary forms and checks.

• Salaries are set in accordance with current standards and reviewed annually.

Applying for Leave as Paid Staff

• All types of leave are applied for through the Employment Hero Work app (previously called SWAG) on your phone or by using the employee portal found here

• For help using the Employment Hero Work app (previously called SWAG), see here

• Mandatory annual leave is to be applied for during the Christmas Closure each year 25th Dec to 1st of Jan and will be enforced by the HR team.  (Please note as per your contract Clause 34.1)
• Please note various types of Leave as how they are to be used (contract Clause 11-18) see Factsheet

Campus Leadership Roles: Cultivating Spirit-Led Communities

Our leadership structure reflects our belief that Jesus Christ is the Head of our Church, implemented through roles that embody our Leadership Cultural Imperatives.

Lead Pastor Role

• Lead Pastors are responsible for the overall health, development, and impact of their local church.

• They ensure effective communication and decision-making regarding volunteers and team leaders, coordinating with both the Cross Campus Department Leaders and Senior Pastors.

Campus Administrator Role

• The Campus Administrator assists in the administrative aspects of the campus, working closely with the Campus Pastors and this includes the preparation and planning of the cross campus preach rosters.

• Key responsibilities include meeting coordination, task management, and maintaining clear communication lines.

See the section on “Role Descriptions (Employment)” later in this handbook for more information on other roles that support the campus leadership.

Safer Churches: Honouring All People

Reflecting our value that People Matter (Matthew 22:37-39), maintaining safe environments across all our campuses is paramount. Our Safer Churches guidelines ensure we honour all people as being made in the image of their Creator while providing comprehensive protection for our community members. For detailed policies and procedures, please refer to the dedicated Safer Churches section later in this handbook.

Communication Systems: Connected and Accountable

Our communication infrastructure supports our commitment to being "locationally motivated, centrally supported" while fostering strong connections based on shared values and responsibilities.

Internal Communication

Internal communication includes all interactions between staff, volunteers, and local teams within Generocity Church. It supports efficient collaboration, alignment, and information sharing across our various locations.

Basecamp

Generocity Church uses Basecamp as our primary internal communication platform. Basecamp allows teams across various locations to collaborate effectively, organise projects, share resources, and stay informed through updates and discussions. All staff and authorised volunteers will receive an invitation to join relevant Basecamp projects, enabling clear and transparent communication that aligns with our shared values and responsibilities. For assistance with accessing or using Basecamp, please contact your team leader or the Office Administor.

External Communication

External communication involves interactions with people outside of Generocity Church, including external stakeholders, partners, and the broader community. It is essential for presenting a unified and professional identity that reflects our values.

Generocity Church Email Accounts (Google Workspace Account)

Google Workspace Accounts are provided to paid staff and authorised volunteers. These accounts facilitate professional and secure external communication, reflecting our shared identity and values. For those not eligible for a Generocity Church email account, please use a personal Gmail account to request access to church resources through your team leader or Lead Pastor.

Group Email Addresses (Google Groups)

Google Groups remain in use primarily for external stakeholder communication, allowing external individuals to easily contact specific campuses, ministries, or departments through generic email addresses. This approach helps maintain consistency and continuity, especially during staff turnover, without relying solely on individual email accounts. Requests to create a new Google Group should be directed to your Lead Pastor or an Executive Pastor. Administration of these groups is managed by the Administration team.

Our communication systems are designed to support our vision of creating discipleship communities where everyday people make an eternal impact for an extraordinary God.

Church Letterhead

If you need to write a letter and want to use the GC Letterhead, this is done via Google Docs. Simply go to https://docs.google.com and use the GC Letterhead template to start your letter.

Once you have written your letter, make sure to name the Google Doc and move it to the folder you want to save it long term.

Asset Registers

It is important for both insurance and risk management that we maintain a concise and up to date register of assets. This is done via an online asset management system which can be found at https://assets.generocitychurch.com.au and is reviewed annually. The system is available throughout the year and you are encouraged to add new assets to the system as they are purchased. Likewise, if assets are sold, lost etc they should be removed from the asset register in a prompt timeframe.

For our insurance renewal which generally happen each February, we require an updated asset register. Each campus will be asked to review all the assets on their assets register through Jan/Feb each year. This ensures the annual compliance of keeping our asset register up to date.

Through these administrative frameworks, we support our vision of creating discipleship communities where everyday people can have an eternal impact for an extraordinary God. Each aspect of our administration serves to facilitate the work of the Holy Spirit in transforming lives and building His Kingdom through our local communities.

ITAG Internal Travel

Introduction: Living Our Connected Vision

As a church committed to "sharing our resources and gifts," we've developed these I-TAG (Inter-Campus Travel and Guest) guidelines to reflect both generosity and wise stewardship. We understand that creating discipleship communities across Australia requires practical support for those who serve across our locations.

It's impossible to create guidelines that cover every situation in our diverse context - from regional towns to coastal cities. That's why these guidelines aim to provide clarity while leaving room for Spirit-led generosity. As we live out being "locationally motivated, centrally supported," there may be times when a campus chooses to extend greater generosity than outlined here.

Who Do These Guidelines Serve?

These guidelines help us care for:

• Internal GC guests serving across our locations

• External guests who are part of our normal rostering system

• Immediate family members travelling with guests

They don't apply to:

• People choosing to travel to their home campus

• Special external guests (we have separate GC guest guidelines for them)

• Travel companions outside immediate family (guests cover these costs)

As we "build strong connections based on shared values," Lead Pastors will need to make room in their operations budgets for I-TAG expenses.

A Note About Senior Leadership - Our Senior and Executive Pastors, who carry broader oversight responsibilities, aren't expected to be hosted under these guidelines.

Supporting Those Who Serve

Fuel Support

Reflecting our value that "people matter," we provide practical support through:

1. Reimbursement at 20c/km, rounded up to nearest $10

2. Fuel gift cards generated by the Office Administrator

• Based on the preach roster and organised during the week leading into the preach event

• For additional travel needs, email info@generocitychurch.com

3. Cost coverage:

• Campus covers fuel when no accommodation needed

• GC Fund covers fuel when accommodation is required as the Campus covers the accommodation costs

Creating Safe, Welcoming Spaces

When distance requires accommodation (over 2.5 hours one way):

• Offer and Arrange flights if necessary (with Executive/Senior Pastor approval)

• Offer accommodation for:

• The night before a morning service, OR

• The night after an evening service

For shorter journeys (under 2.5 hours), accommodation remains optional but may be offered in the spirit of generous hospitality.

Home Hosting with Care and Dignity

While there's no obligation to host in your home, some leaders may offer to do so. This choice rests with the host, and we trust our leaders to provide:

• A safe, private sleeping space away from unrelated children/youth that meets the guests needs

• Clean, functional bathroom facilities

• A private area for preparation

• A safe, climate-controlled environment

Think of it as providing the basics you'd expect from an airBnB - this helps us honor all people as bearers of God's image.

The guest may request private accommodation if they feel uncomfortable being hosted under the above guidelines.

The Process

Using the Preach Roster organised by the Executive Pastor, the Office Administrator will pre-arrange fuel vouchers. This is generally completed the Monday prior to any travel happening.

The hosting campus should reach out to the guest at least one week prior to their arrival to gather information about their requirements. If accommodation is required, the details should be discussed and suitable arrangements made by the hosting campus.

If a voucher has been missed, or there are special requests, or if vouchers are required for travel that has happened outside of the preach roster, please get in touch with the Office Administrator.

Living Out Generous Connection

These guidelines provide our framework, but we celebrate when hosts and guests develop meaningful relationships that lead to arrangements beyond these basics. This reflects how "we build strong connections based on shared values, responsibilities, and care for each other."

Remember:

• Home hosting is always voluntary and can be refused by the guest

• When hosting, you represent our church's heart for people

• If you can't meet the basic hosting requirements, alternative arrangements must be made available

• Guest companions beyond immediate family remain the guest's responsibility

As we work together to "create discipleship communities across Australia," these guidelines help us support one another practically while being good stewards of our resources. They enable us to live out our commitment to being "connected and accountable" as we serve God's kingdom purposes together.

Reimbursement Matrix for Current Locations

Accommodation & Guest Guidelines

Financial Management

Introduction

As a church committed to "courageous influence in the Kingdom of God," our approach to financial management reflects our deep conviction that we are "personally committed to use all that God has given us to impact the world for His glory" (Personal Impact Value). This handbook outlines how we steward our resources across all campuses and locations in a way that enables us to "create discipleship communities across Australia and Nepal, where everyday people live in a restorative and transformative relationship with Jesus."

Our financial management practices are built on the foundation that "Jesus Christ is the Head of our Church" and our belief that "the Spirit and structure are important." As our Ministry Philosophy states, "Our church functions best when structure serves what the Spirit is doing. We outwork this in humility and community" (Philippians 2:3).

Campus/Location Connect Finance Model

In alignment with our value of Humble Growth and our leadership commitment that "discipleship is our life, leadership is our privilege," we've developed a finance model that balances Biblical principles with practical stewardship. This model empowers local leadership while maintaining unity across our church family, reflecting our commitment to being "locationally motivated, centrally supported, and unified in our vision, values, and mission."

Our financial structure is guided by four key principles that align with our church's values:

1. Transparency (Integrity) - Reflecting our commitment to authentic leadership

2. Accountability (Stewardship) - Demonstrating that "if any task is below us, then leadership is beyond us"

3. Flexibility (Vision) - Supporting our belief that "we do not back down when God leads us to new things"

4. Generosity (Value) - Expressing our conviction that "People Matter"

Campus/Location Connect Operations Account

The operations account is used by the campus or location connect to fund local needs like church supplies, catering, utilities etc. A share of the locations tithes are paid as income to the operations account. The categories used for expenses are:

Campus/Location Connect Community Engagement Account

This account embodies our mission to connect our communities to Christ, enabling each location to fulfil our value that "People Matter" through practical community engagement. The funds support initiatives that help people "Know Jesus, Grow in Jesus, Live like Jesus, and Share Jesus."

The community engagement account receives funds directly as donations or as income from community leases or from other community based sources. The account is used to fund the community engagement activities for a location. The funds are not shared outside of the location they were raised for unless otherwise decided by the local finance team and/or requested by the Board.

Campus/Location Connect Faith Offering Account

The faith offering account receives funds directly from individuals or businesses during our annual faith offering events. The funds are usually used towards capital projects but can also be used for other local needs like employment, furthering community engagement opportunities or to support other needs throughout the wider church. The funds are not shared outside of the location they were raised for unless otherwise decided by the local finance team.

Account/Fund Management

Generocity Church manages various funds, including the GC Fund, HR Fund, Building Fund, and Operations Fund. Each of these funds is managed by a dedicated team of people chosen and approved by our Senior Pastors and the GC Board.

Conferences and Training

NSW State Conference is compulsory for Lead & Associate Pastors and their families to attend every 2 years. Campus budgets need to allow for registration, travel, and accommodation expenses. Any extra staff or team members attending need to be budgeted for accordingly.

Building Income Distribution

1. Any funds generated by a Commercial Lease (i.e. those leases that are of a commercial nature, have long terms, and have a commercial lease negotiated and prepared by Generocity Church) are distributed to the GC Building Fund. This allows Generocity Church to continue maintaining, developing, and purchasing building assets.
   
   

2. Any funds generated by a Community Lease (i.e. those leases that support community engagements, usually one-off events or short term, and have been organised by the local campus) are distributed to the Local Campus Operations Fund. This enables the campus to further their community partnerships by utilising those funds.

Asset Management

No sales or significant changes can be made to any physical asset, including equipment, without approval from the Senior Pastor, Executive Pastor, or GC Board.

GST Returns

All GST returns are paid into the GC Fund. Any variation to this must be considered and approved by the GC Board or their delegated representatives.

By adhering to this finance model, we ensure that our church remains transparent, accountable, flexible, and generous in its stewardship of the resources God has entrusted to us. This enables us to effectively support the growth and impact of our church while empowering local leadership to make decisions that best serve their communities.

Distribution of Tithes - Campus

At Generocity Church, our regular Tithes and Offerings are allocated to six key areas:

1. Local Operations: This budget covers expenses such as utilities, hospitality, cleaning supplies, and local outreach initiatives. Any excess funds in this area are used to support local vision and requirements.

2. HR: This area includes expenses related to staff salaries, benefits, and professional development.

3. GC Fund: The GC Fund covers costs associated with the overall operation of the church, such as insurance, professional fees, and cross-campus events.

4. Building Fund: This fund is dedicated to the maintenance, improvement, and acquisition of church properties.

5. Ministry Fund: The Ministry Fund supports various ministries within the church, such as GC Kids, youth programs, and outreach projects.

6. The Horizon Project (THP): THP focuses on church planting, missions, and community engagement initiatives.

These six key areas work together to support our mission of building disciples who Know Jesus, Grow in Jesus, Live like Jesus, and Share Jesus:

• Local Operations: Enables our locations to be life-giving spaces where people can encounter Jesus

• HR: Supports our team in leading with authenticity, integrity and humility

• GC Fund: Strengthens our ability to be 'locationally motivated, centrally supported'

• Building Fund: Creates spaces for discipleship communities to gather and grow

• Ministry Fund: Resources our mission to see lives transformed

• The Horizon Project (THP): Extends our courageous influence across Australia and Nepal

The distribution of finances across these areas is assessed, reviewed, and budgeted annually by the GC Board and GC Exec Team. This process involves analysing revenue trends, previous expenditure, and planned expenditure to determine the appropriate allocation percentages.

For a more detailed explanation of these topics, please refer to the attached 'GC Finance' PDF, which is also available on our website. This document can be shared with congregation members who wish to gain a deeper understanding of our financial structure.

GC Giving and Financial Model

Dealing with Money

Deposit Books:

Each campus is provided with a deposit book for the main GC Fund account and the THP account. If a new deposit book is needed, please email info@generocitychurch.com to request one. It is important to note that deposit books should not be re-ordered through the local bank branch, as they will be sent to the Cross Campus Team.

Giving/Deposit Form:

Whenever a deposit is made, a Giving Form Giving Form - CBA must be completed. This form should be completed by the host team as part of the Sunday giving collection and processing. Once completed, the form needs to be emailed to info@generocitychurch.com as soon as possible, ideally on the same day. A high-resolution photo or PDF scan of the form is acceptable.

Online Giving:

Our online giving platform is Tithely https://tithe.ly/ with dedicated location specific links listed on the websites ‘Give’ page https://www.generocitychurch.com.au/give/. Tithely also has an app that makes setting up and managing tithes and donation very easy. Recurring payments are supported.

Guidelines for Processing Cash Donations

These guidelines are to ensure the smooth operation of banking and the protection of each person involved in the money handling process. This is for Sunday giving, cafe, THP etc.

During Service

• It is the responsibility of the head host to oversee the collection and counting of the Sunday giving. This is usually performed by the Ushers as approved by the local Campus Pastors

• After giving is collected, the giving is counted immediately

• The counting may be delayed by up to 5 days if there is a security safe for the giving to be kept in. In such a scenario, at least 2 people must witness the storing (and future recovery) of those monies with the remaining steps below to be followed when the giving is counted

• Counting must involve at a minimum 2 unrelated people

• Money should be counted separately by each individual

• A Giving Form (found Giving Form - CBA) is to be completed and signed by each individual

• The banking deposit slip is to be filled out and the money is to be placed in the sealable Deposit Bag ensuring all compartments are completely sealed. Please note there is a separate compartment for cheques and deposit slips.

• The ‘Client Copy’ sticker with the bag serial number must be taken from the deposit bag and placed onto the paper giving form

• The giving form is then to be scanned or photographed and sent to info@generocitychurch.com. This should be completed as soon as the deposit bag is sealed and before deposit at the branch

• The lead pastor needs to designate a person to complete the physical deposit of the monies. The bag is to be kept in a secure place until collected by this person, along with any additional banking that has taken place during the week
  

Post Service

• The banking must be deposited in person at the branch
  

DGR Funds (Tax-Deductible Donations)

Must be used for:

Direct Benevolent Relief Activities:

• Emergency financial assistance, food, clothing, and shelter for people in need

• Healthcare support and medical assistance for disadvantaged individuals

• Housing assistance and homelessness prevention services

• Crisis support and intervention services

• Educational support and scholarships for disadvantaged groups

• Employment assistance and job training programs

• Family support services and counseling

• Mental health and wellbeing programs

• Disability support services and equipment

• Support for victims of crime, domestic violence, or disasters

• Cultural and community programs for Aboriginal and Torres Strait Islander peoples

• Settlement services for migrants, refugees, and asylum seekers

• Veteran support programs
  

• Programs addressing social isolation and community connection

Administrative Costs (must be reasonable and directly related):

• Staff salaries for service delivery

• Office rent and utilities for service locations

• Program materials and resources

• Transportation costs for service delivery

• Insurance and compliance costs

• Technology and equipment for service delivery

General Fundraising Income - Can be used for:

All of the above, plus:

• Fundraising costs and activities

• Marketing and promotional materials

• Building reserves (within reasonable limits)

• Equipment and infrastructure improvements

• Research and advocacy related to your charitable purposes

Key Restrictions:

• Funds cannot benefit private individuals (except as legitimate beneficiaries)

• Cannot be used for political campaigning

• Must advance charitable purposes, not generate profit

• Must maintain proper records and reporting

Managing Campus Finances

As we "live and lead with a commitment to become more like Jesus Christ," our approach to campus financial management reflects both spiritual wisdom and practical stewardship. This section outlines how we handle the resources God has entrusted to us, guided by our leadership cultural imperative that "we lead with authenticity, integrity and humility."

Campus Budgets:

Each campus has been provided with an operations budget template as of November 2018. Although completing a budget is not compulsory, doing so will greatly enhance the campus's ability to meet its own needs and those of the community. The campus dashboard is a valuable tool for assisting in budget preparation, as it allows you to view current average giving, historical spending per expense category, and average monthly spend per expense category. If you need assistance locating or completing the budget template, the Executive Team are available to help.

Campus Reports & Dashboards:

To better support campus decision-making regarding finances, each campus is provided with weekly and monthly reports, as well as an interactive online dashboard. The dashboard is populated with comprehensive financial information specific to each campus, including giving trends, income and expenses, and transaction details. The dashboard can be accessed at https://datastudio.google.com, and access is granted to anyone associated with the campus email group.

Campus Weekly Report (Income)

This report is a PDF snapshot from your campus dashboard that is emailed to the campus email address every Monday at midday. The first page is the Campus Tithes overview and shows the campus giving for this week along with lots of other information around giving (averages, eft/online/cash split, comparison periods, trends).

Campus Monthly Report (Profit and Loss)

Each month, around the 15-18th, you will receive your Profit & Loss (P&L) report from the previous month. Due to the large number of transactions that need to be reconciled at the end of the month (including those reported against all our expense cards) this report cannot be produced any earlier. You are encouraged to read this report and to use the information to populate your Campus Operations Budget. To assist you, the list of Expense Categories in your budget are aligned with those in the monthly P&L. You will also receive a Balance for the campus Faith Offering account as part of your monthly P&L reports.

Generating a Supplier Invoice:

From time to time, the campus may need to supply an invoice for various reasons, such as building hire. To generate an invoice, please send a request to accounts@generocitychurch.com, providing the following details:

• Customer's name

• Address

• Phone number & email address

• Line item details (description of what the invoice is for)

• Amount to be charged

• Any special terms that were negotiated

WEEL Expense Cards:

Digital Expense cards are available to authorised individuals as a means of paying for expenses. These cards have a predetermined monthly limit.  If a permanent or temporary change to the monthly limit is required, please contact the Office Administor. Cardholders are required to retain all receipts for purchases made using the expense card. Reporting your expenses is completed by using the WEEL app or on the WEEL website at letsweel.com

Gift Cards

Gift Cards are often given as a way of preparing a financial gift for someone. You cannot give gift cards in lieu of a wage or as payment towards services or products supplied. A gift card is a one off (non-recurring) gift. 

Additional Financial Guidelines

Our financial protocols reflect our commitment to being "connected and accountable." As our Leadership Cultural Imperatives state, "We build strong connections based on shared values, responsibilities, and care for each other." These guidelines ensure we handle God's resources with integrity while empowering each location to have maximum impact in their community.

To maintain the integrity of our financial systems, cash donations are handled according to specific protocols designed to ensure security and accuracy in both handling and counting. These protocols include having two unrelated individuals count the offerings, recording the amounts on a giving form, and promptly depositing the funds.

Our financial responsibilities are structured in a way that empowers local campuses to make decisions that directly impact their communities while still maintaining appropriate oversight and accountability. This structure is based on four key principles:

1. Transparency: Financial information is openly shared with the relevant stakeholders.

2. Accountability: Campuses are responsible for their financial decisions and must adhere to established guidelines and procedures.

3. Flexibility: Within the boundaries of accountability, campuses have the flexibility to make financial decisions that best serve their unique needs and goals.

4. Generosity: Our financial management practices are rooted in the principle of generosity, as we seek to bless others and advance the Kingdom of God through the wise stewardship of our resources.
   
   

Payment of Invoices

All invoices are processed through the GC Office, with payment runs occurring on the first work day of each week. Invoices can be sent directly from the supplier to accounts@generocitychurch.com or forwarded by the Lead Pastor or Campus Administrator. It is crucial that invoices are forwarded promptly to ensure timely payment, as this helps maintain positive relationships with the local community and reflects our commitment to excellence and generosity. Invoices are paid by the due date unless otherwise arranged with the office.

Reimbursements

At times, church members or staff may make purchases that require reimbursement. In such cases, a Reimbursement Form must be completed and signed by the person requesting the reimbursement. These purchases should be approved by the Lead Pastor prior to the purchase to ensure alignment with the campus budget. The Lead Pastor must sign the reimbursement form as proof of authorization. The form and all supporting documents/receipts should be scanned into a single PDF and emailed to accounts@generocitychurch.com for processing and payment, which usually occurs every Monday morning.

Reimbursement Form

Dues

As a member of the Australian Christian Churches (ACC) movement, Generocity Church pays dues for our membership. These dues are calculated annually for each campus based on the following structure:

• ACC National Dues: 1% of Giving/Tithe income

• ACC State Dues: 1.5% of Giving/Tithe income

The payment of dues usually occurs around March each year. It is important for campus leaders to understand and support this act of stewardship, as it acknowledges our participation in the larger ACC movement. By paying dues, we gain access to various support services and resources provided by ACC to assist in running our church effectively.

Building and Property Maintenance

The following guidelines assist in determining the funding arrangements for building purchase and maintenance. They are only guidelines, Lead Pastors or Local Campus Building Teams should always consult with the Cross Campus Building Team prior to undertaking any significant expenditure or commitments.

1. Initial build/development will be worked through on a case by case basis with Local Campus Team, GC Cross Campus Building Team and the GC board.

   • Buildings or part thereof leased to a third party under a commercial lease (all monies of which go into the centralised building fund) is maintained by the building fund. If maintenance expenditure is required contact the GC Cross Campus Building Team to seek approval.

   • Buildings used by the local campus for church and community purposes are maintained by the local campus (through operations and/or faith offering).

2. If significant and/or unforseen spending is required for a maintenance issue (especially one involving WHS and/or insurance) the campus can apply for assistance in writing to the Board.

3. Significant redevelopment/improvement of buildings used by local campuses is funded by local campuses through faith offering, special fundraising and so forth.

4. Significant redevelopment/improvement of buildings used for commercial lease will be paid for by the Central Building Fund, unless it is part of an initial build/development in which case costs will be worked through on a case by case basis.

5. Air Conditioning Maintenance:

   • Professional servicing of air conditioning systems must be conducted annually. This cost will be covered by the GC Building Fund, subject to the following process:

     • The campus must obtain quotes for the professional service

     • Quotes must be submitted to the Office Administor for approval before booking

     • Once approved, the campus can proceed with scheduling the service

6. Campuses are responsible for regular maintenance between professional services, including:

   • Quarterly visual inspections of all units

   • Six-monthly filter cleaning (or more frequently if quarterly inspections indicate the need)

   • Prompt reporting of any issues or concerns to the Safe Places Executive Pastor
     
     

Events and Funds

Events are opportunities to live out our values of Personal Impact and People Matter. While maintaining financial responsibility, we encourage creative approaches that help everyday people discover their identity in Jesus and experience His transforming presence.

Event Budgets

The GC Board does require that events have a positive cash effect on finances. If the event is an outreach opportunity, then the event expenses can be considered from other sources with proper planning and approval.

If your campus runs a local event it is usually reported within your Campus Operations Fund. So any profit from the event will remain in the campus operations fund to be used by the campus. Likewise, any financial loss incurred by the event will be covered by the campus operations fund.

Accepting Payments for Events

If your campus is hosting an event and needs to receive funds (ticket sales, donations etc) then please organise this with the GC Office before giving out bank details or payment instructions. The advertised campus bank accounts are for the receiving of Giving (Tithes and Offerings), not for the management of campus events or campus funds.

Our church management platform can also be used to create events and accept payments.

Large Events and Reporting

If it is a large event and you require financial reporting at the end of the event (Profit and Loss), then please organise this with the office as part of your event planning.

A Note on Gifts

Generosity flows from our identity as followers of Jesus who are 'personally committed to use all that God has given us to impact the world for His glory' (1 Peter 4:11). As a church committed to courageous influence, we celebrate generosity as both an expression of Thankful Hope and a testimony to our belief that People Matter.

Living with 'faith-filled thankfulness and steadfast hope in all situations' (1 Thessalonians 5:18), we understand that generosity is more than a financial transaction—it's a Spirit-led response that transforms both giver and receiver. This reflects our commitment to creating discipleship communities where everyday people live in restorative relationship with Jesus.

We recognize the need to balance Spirit-led generosity with wise stewardship. While operational costs are primarily managed through our church budget, we celebrate when individuals are moved to express their personal impact through giving. This reflects our value of humble growth - acknowledging both the practical needs of ministry and the Spirit's work in prompting generous hearts. When someone expresses a desire to support specific ministry expenses, we direct their giving through the campus account, ensuring both accountability and the freedom to respond to God's leading.

One off expenses such as craft for GC Kids, morning tea items, or even larger items that may be given to be a blessing to the campus or ministries undertaken by that campus are accepted in the generous light given.

We desire for people to operate out of the freedom of generosity not the expectation.

Summary

Financial management at Generocity Church is more than just handling money—it's about stewarding resources to fulfil our vision of creating discipleship communities where "everyday people are called to have an eternal impact for an extraordinary God." Through these practices, we enable each location to live out our mission of connecting communities to Christ while maintaining the highest standards of integrity and accountability.

Remember, as our Ministry Philosophy states, "We are committed to sharing our resources and gifts." These guidelines help us do that effectively, ensuring that structure serves Spirit as we pursue God's Kingdom purposes together.

Compliance and Legal Issues

Introduction

As a church committed to "courageous influence in the Kingdom of God," we approach compliance and legal responsibilities as an expression of our value of Personal Impact - using all God has given us with excellence and integrity (1 Peter 4:11). This framework guides how we honor both our spiritual calling and our community obligations, enabling us to "create discipleship communities across Australia and Nepal" with wisdom and authenticity.

Governance and Spirit-Led Stewardship

Our approach to governance reflects our Ministry Philosophy that "the Spirit and structure are important." We believe that proper stewardship of legal and ethical responsibilities creates a foundation for Spirit-led ministry, allowing us to:

• Lead with authenticity, integrity, and humility

• Build strong connections based on shared values and responsibilities

• Honor all people as being in the image of their Creator

• Prioritise God's presence over performance

Compliance as Ministry Excellence

As we pursue our vision of "creating discipleship communities across Australia and Nepal," excellence in compliance demonstrates our commitment to lead with "authenticity, integrity and humility." This framework encompasses three key areas:

1. Governance Standards

• ACNC Compliance requirements ensuring transparent and accountable operations

• Australian Christian Churches standards maintaining our denominational integrity

• Local and state regulatory requirements supporting our community presence

2. People Protection

• Safer Churches framework reflecting our value that "People Matter"

• Working With Children compliance ensuring safe ministry environments

• Privacy and data protection honoring individual dignity

• Risk management practices demonstrating care for our church family

3. Mission Integrity

• External Conduct Standards for The Horizon Project

• International partnership protocols

• Financial accountability measures

• Cross-cultural engagement guidelines

These standards enable us to "bring heaven to earth everywhere we see brokenness today" while maintaining the highest levels of integrity in our operations. They provide the foundation for sustainable ministry growth and enable our locations to have maximum Kingdom impact in their communities.

Practical Implementation

"We outwork this in humility and community" (Philippians 2:3) through:

1. Connected and Accountable Leadership

• Clear reporting structures

• Regular compliance reviews

• Documented procedures

• Integration with Safer Churches policies

2. Courageous Conversations

• Open discussion of compliance requirements

• Clear communication channels

• Regular training and updates

• Proactive issue resolution

3. Spirit-Led Administration

• Balancing compliance with ministry needs

• Empowering local leadership

• Supporting growth and development

• Maintaining regulatory requirements

Key Focus Areas

ACNC Compliance

• Submit an Annual Information Statement (AIS) within six months of the reporting period.

• Maintain accurate records of activities and finances for at least seven years.

• Notify the ACNC of changes to Responsible People, governing documents, or details within 28 days.

• Adhere to ACNC Governance Standards for accountability, transparency, and lawful operations.

• Comply with External Conduct Standards for international activities and resource use.

• Fulfill financial reporting requirements based on charity size (Large: Audited financial reports)

• Ensure ethical fundraising and compliance with state and ACNC guidelines.

• Maintain transparency by keeping the ACNC Charity Register up to date and providing public information.

• Adhere to other legal obligations, including taxation, employment, and WHS laws.

The Horizon Project Standards

• External Conduct Standards compliance for international missions

• Risk management framework for cross-cultural engagement

• Partnership protocols reflecting our commitment to "bring heaven to earth"

• Integration with our value of Personal Impact in global ministry

Safer Churches Integration

As detailed in our Safer Churches section (Section 10), this encompasses:

• Comprehensive child protection framework

• Safe ministry practices for all programs and activities

• Regular training and screening protocols

• Clear reporting procedures for concerns

Financial Integrity

Drawing from Section 02, this includes:

• Transparent financial management systems

• Clear processes for handling tithes and offerings

• Proper stewardship of resources

• Regular auditing and accountability

Property and Asset Management

As outlined in Section 08:

• Building safety and maintenance

• Asset protection and risk management

• Maintaining an up-to-date asset register here

• Insurance coverage and compliance

• Facility usage guidelines

Employment and Volunteer Management

Based on Section 02:

• Fair employment practices

• Clear role descriptions and expectations

• Professional development opportunities

• Support for ministry growth

WHS Compliance

Detailed in Section 09:

• Comprehensive safety protocols

• Regular training and updates

• Incident reporting procedures

• Emergency response planning

Cultural Safety and Inclusion

Drawing from Section 07:

• Respectful engagement with diverse communities

• Cultural competency training

• Inclusive practices and policies

• Community engagement guidelines

Technology and Data Protection

• Secure information management

• Privacy protection

• Digital safety protocols

• Responsible communication practices

Ministry Operations

• Program safety and risk management

• Event planning and execution

• Community service standards

• Ministry effectiveness evaluation

Each of these areas reflects our commitment to being "locationally motivated, centrally supported, and unified in our vision, values, and mission." Through proper compliance, we create safe spaces where "everyday people are called to have an eternal impact for an extraordinary God."

For detailed procedures and requirements in each area, refer to the relevant sections of this handbook.

Summary

Our commitment to compliance and legal requirements flows from our value of Humble Growth and our belief that "we approach situations humbly seeking to submit to, and learn from one another as we grow." Through these frameworks, we create safe, accountable spaces where "everyday people are called to have an eternal impact for an extraordinary God."

Church Management System

Planning Center Online (PCO)

Introduction

Planning Center Online is a comprehensive church management software designed to streamline administrative tasks, enhance communication, and improve engagement within our church community. As our central hub for member information, ministry scheduling, event management, and more, PCO provides our team with powerful yet user-friendly tools to effectively serve our congregation. By utilizing this integrated system, we can focus more time on ministry and less on administrative tasks while ensuring all areas of our church operate cohesively.

PCO Applications

People

People serves as our central church database, storing contact information, family relationships and engagement history for everyone in our congregation. This powerful tool allows us to track attendance, manage follow-ups, and communicate effectively with our members.

Lists are vital to seeing your campus-specific information

Metrics will allow you to build your own dashboard for seeing all the data for your campus in one spot

Utilize the 'Database Migration' slide in your newsletters and Sunday gatherings to get people into the system

Groups

Groups enables us to organize, manage, and communicate with our small groups, ministry teams, and other church groups. Leaders can take attendance, send messages, share resources, and manage schedules, while members can easily find and join groups that interest them. This app helps foster community and discipleship by simplifying the logistical aspects of group participation.

Always ensure you select your campus tag in the settings

When creating locations for the group, name the location with the town/city you are in (this will make it easy for people to find the groups for your campus)

Go ahead and add in your groups

Ensure you select a tag (i.e., your campus)

When selecting that enrollment is open and visible on Church Center, these groups will be seen and can be able to be requested to join on the website

Services

Services streamlines our gathering planning and volunteer scheduling for Sunday Gatherings and other events. This app allows our worship and production teams to collaborate on service plans, schedule team members, share resources like chord charts and slides, and communicate effectively. With Services, we ensure our worship experiences run smoothly while reducing the administrative burden on our ministry leaders.

Naming Conventions in Services:

• Folders: Campus

• Service Types: Your different services that need either a run sheet or a roster

• Teams: The teams that we have for the service type (GC Kids, Creative, Sunday Experience)

• Positions: The positions required to fill the team (e.g., Worship Leader)

• People: The people that fill that team (e.g., Robyn Blackford)

• Templates: The template for your runsheet and what required positions you need to fill (e.g., 2 Baristas required)

• Songs: The GC Approved songlist

• Media: Not going to utilize too much, but is where media can be added in to be added to a runsheet

• People: Where you can see your teams and all the people and their permission level

Steps for Adding Team Leaders to Services:

1. Go to Services

2. Go to People

3. Click "Add Person"

4. Find the person and open their profile

5. Click 'Actions' and then 'Permissions'

6. Click in the 'Add Service Types or Folders' field and select the service type you want to give them editor access to

7. Drop the permission level down, select "Editor" and then save

Permission Levels:

• Scheduled Viewer: The basic access level for volunteers

• Editor: The permission level for team leaders

Steps for Adding Teams to Services:

1. Navigate to Services > Plans and then to your campus folder

2. Add a service type (campus - service name e.g., 'Wagga - Gathering') and select 'Add times'. DON'T SELECT THE TEAMS, just select finish

3. Click on 'Team Actions', then 'Manage teams'

4. Click on 'Add team' and call it 'Campus - Sunday Experience', or 'Creative Team' or 'GC Kids' (please don't use other names for now). Replicate the steps to create the teams you need. Add a team leader

5. Add position - click on 'Add position' which are the roster positions that need to be filled. You can make as many or as few as you like

6. Create a template - When in Gathering (service type), click on the Templates tab. Click 'Add Template' and type in a template name

7. Then click on 'Team Actions' and then 'Needed positions' and select how many people need to be rostered to each position (e.g., barista may need two people per Sunday, so select two)

8. While here, you can also make a template 'Order' for your run sheet (Not in video)

9. Go back to 'Gathering', go to 'Add plan' and add in the quantity of services you want to create. Make sure the template selected is the template you want to use, and then hit "Add [#]"

10. Now you can roster using the matrix

11. Each term you will need to do this again to create your next services

Rostering Checklist:

• Double check your Service Types, Teams, Positions, and People in Services are up to date

• Double check your templates

• Double check that you have enough dates in your plan for the term

• Hit the matrix to see all your services lined up and then build your rosters

Check-Ins

Check-Ins provides a secure and efficient system for GC Kids and other areas requiring attendance tracking. Parents can quickly check their children into age-appropriate rooms, while volunteers receive name tags, security labels, and attendance records. This system enhances both security and efficiency, allowing us to create a safe environment for our youngest members.

Check-In Usage:

• Check-Ins will be used for GC Kids, GC Youth, Gathering Attendance, and Prayer Meetings

• The easiest way to add check-ins in bulk is via a list at: https://people.planningcenteronline.com/lists

• Check in for GC Kids and GC Youth is via the Check in app.

• To see an overview of your check-ins, go to People > Dashboards and then to the Metrics tab

Registrations

Registrations simplifies the process of creating and managing sign-ups for events, classes, and programs. With customizable forms, payment processing capabilities, and automated communications, this app helps us organize everything from youth camps to membership classes with minimal administrative effort. Participants enjoy a streamlined registration experience, while our team benefits from organized attendee data.

Calendar

Calendar helps us coordinate facility usage, avoid scheduling conflicts, and communicate our church events clearly. By maintaining a centralized calendar, we ensure efficient use of our spaces and provide our congregation with accurate information about upcoming activities. This app integrates with other PCO applications to create a cohesive scheduling system across all ministry areas.

Mobile Applications

Church Center App

The Church Center app serves as our congregation's mobile gateway to engage with our church. Through this user-friendly application, members can:

• View and register for upcoming events

• Join groups and access group information

• Check children into appropriate classes

• Update personal and family information

• View their rosters and block out dates they cannot volunteer on.

Church Center puts the most frequently used features of Planning Center at your fingertips, making it easier to stay connected with our church community throughout the week.

Planning Center Apps for Ministry Leaders

Ministry leaders can download specific Planning Center apps corresponding to their area of service:

• Services App: Allows worship team members to view  and edit schedules, access music resources, and block out dates

• Music Stand: Allows the worship team to view the chord charts live on an iPad or phone that can sync with the key and other devices. 

• Check-Ins App: Enables GC Kids volunteers to manage the check-in process from a mobile device

• People App: Provides ministry leaders secure access to contact information and communication tools

These specialized applications empower our ministry leaders with mobile access to the tools they need to serve effectively, whether they're at church or on the go.

Video Tutorials:

People Overview

Services Overview

Check In Overview

Groups Overview

How to Add Teams to Services

How to Add Team leaders to Services

CHEX

Introduction

To manage our Safer Churches requirements, we have developed a system named CHEX. It can be access from https://chex.generocitychurch.com.au 

LOG IN

Log in to chex.generocitychurch.com.au and have a look at what people will be seeing and doing. This will help you help them, and its possible that your info may need updating too.

PROCESS

TO GET NEW VOLUNTEERS READY for serving, the process is:

1. Add them to the team and position that they will be serving in, you do that in 'services'.

2. This will trigger for them to receive an email about updating their information with GC.

3. Once they log in to chex and update the required information, the safer places team will verify the documents etc (allow up to a week) and it will update their 'background check' in PCO. This looks like a little green shield on the profile page.

4. Now they are ready to volunteer.

Checking Volunteers Status

If you want to find out the status of a volunteers background check and what they are required to do, the following procedure can be followed.

1. Check your campus list in people on Planning Center. Each campus has a list of people who are in teams in Services but don’t have a valid background check. This can be found here. If they are in this list, then we are missing a type of documentation, either a valid Volunteer Declaration, a valid Working with Childrens Check or a valid Safer Places Certificate. Also, if they are in this list, they have already been emailed previously asking them to log in and see what is required to be updated. 

2. Contact the volunteer and ask them to log in to chex to see what they are missing. This keeps the language and actions consistent for the volunteers. 

3. If they log in and have everything up to date and valid, but they don’t have a green tick on the Background Check on Planning Center, please reach out to saferchurches@generocitychurch.com

4. If they log in and require something to be updated, they will need to do that before they are able to be rostered, instruct the volunteer to do this.

This is more in depth in the Safer Places Chapter of the Handbook

Employment Information

Introduction

At Generocity Church, we believe that "discipleship is our life, leadership is our privilege." Our employment practices reflect this value by creating frameworks that enable our team to lead with "authenticity, integrity and humility" while maintaining excellent professional standards. As we pursue our vision of creating discipleship communities across Australia, proper employment practices ensure we can "use all that God has given us to impact the world for His glory" (1 Peter 4:11).

HR Team and Structure

Employment positions are considered by the GC HR team, which operates with our value of Humble Growth, approaching decisions with careful consideration and prayer. The GC HR team is a delegated sub-committee to the GC Board and is currently made up of our Executive Pastors and at least one other representative from the GC Board.

HR is funded through a portion of the total tithes received to Generocity Church along with amounts dedicated through ministry funds and or grants and other HR specific donations, reflecting our commitment to being "good stewards of the resources and responsibilities God has entrusted to us."

Employment Forms

As part of the onboarding process, the following forms will need to be submitted:

• Tax File Number Declaration: 

• https://www.ato.gov.au/forms/tfn-declaration/

• Superannuation standard choice form:  

• https://www.ato.gov.au/Forms/Superannuation-(super)-standard-choice-form/

• Employee Details form:

• Found here: zz New Employee Details

Onboarding Process

As part of your employment, the following onboarding processes will be followed:

• Supplied with a copy of the following documents;

• Executed Employment Agreement

• Job description

• Workplace Health and Safety policy (part of the GC Handbook)

• zz Anti-Discrimination Policy

• zz Anti-Harassment Policy

• Professional development plan

• zz Conflicy of Interest Policy

• Child protection policy including mandatory reporting obligations (part of the GC Handbook)

• zz Computer Usage Policy 2025

• zz Non Disclosure Agreement Policy

• zz Code of Conduct - Paid Staff and Ministerial

• Profile created in our Payroll software

• Profile created inside our Google Workspace account, which will;

• Create an email address

• Allow access to Google Drive, Calendar, Docs and all other Google Applications included in our Google Not For Profit subscription

• Be added to relevant Google Workspace user groups (for Drive access, group communication etc)

• Be added to the relevant Google Calendars

General Payroll Information

Superannuation is paid at the guaranteed superannuation rate set by the Australian Tax Office.

Payroll is processed fortnightly. A payroll fortnight finishes on a Friday and payment of wages is processed on the following Monday.

Payslips are emailed to your nominated email address.

You can access all your payslips, view leave balances, apply for leave and update your employment details via the Xero Me App which the HR/Admin Team will invite you too as it pertains to you and your role. 

Each employement contract details leave entitlements, but a quick guide to leave entitlements can be found here:
Quick Guide to Leave Entitlements 2026

Fringe Benefits for Staff

See Taxation Ruling TR 2019/3
Fringe Benefits Tax: Benefits provided to religious practitioners
https://www.ato.gov.au/law/view/document?LocID="TXR%2FTR20193%2FNAT%2FATO"&PiT=9991231235958

As a minister of religion working for a religious institution, you are eligible to receive a portion of your wage as tax deductible allowance (fringe benefit) for the payment of ministry related benefits (see approved expenses below). Generocity Church allocates 70% of your gross wage to be paid as an Exempt Fringe Benefit if you meet the criteria listed below.

A ‘Religious practitioner’ is defined to mean:

• a minister of religion;

• a student at an institution who is undertaking a course of instruction in the duties of a minister of religion;

• a full-time member of a religious order; or

• a student at a college conducted solely for training persons to become members of religious institutions

A minister of religion would need all of these characteristics:

• be a member of a religious institution

• be recognised by ordination or other admission or commissioning, or, where the religion does not require formal ordination, has authority to carry out the duties of a minister based on theological training or experience

• be officially recognised as having authority on doctrine or religious practice

• be distinct from ordinary adherents of the religion

• be an acknowledged leader in spiritual affairs of the institution, and

• be authorised to act as a minister

Religious Practitioners Examples:
https://www.ato.gov.au/Non-profit/Your-workers/In-detail/FBT-and-religious-practitioners---examples/

Important Notes

• A separate Fringe Benefits account is established for each Minister.

• Expenses claimed from Fringe Benefits accounts 

• must have been incurred by the participant

• must be claimed in the current financial year

• can not be claimed as a tax deduction.

• Fringe Benefits accounts can not be overdrawn (i.e. reimbursement claims are not to exceed funds available). Payments will only be made up to the balance available in the Fringe Benefits account. It is the Minister’s responsibility to ensure that any claim submitted can be met from available funds at that time.

• It remains the responsibility of the Fringe Benefit account holder (Minister) to keep full documentation (receipts, invoices, etc.) for all expenses to demonstrate compliance with ATO guidelines and facilitate the claiming of GST credits.

• It is important to note that when funds are transferred to the Minister’s fringe account they become designated funds for conversion to fringe benefits at the Minister’s discretion, within the guidelines as listed.

Approved Expenses

Expenses incurred in the following areas may be submitted for reimbursement from the Fringe Benefits account. (This list is a guide only and is not an exhaustive list.)

Please note that expenses must be paid in full prior to making a claim for reimbursement from your fringe benefits account. Deposits, and payments towards lay-buys cannot be claimed until the purchase is finalised.

• All expenses that would be tax-deductible to the Minister.

• Books, journals and newspapers.

• Continuing education for ministry costs:

• Minister’s professional development costs

• conferences and seminars

• study leave expenses and travel costs directly related to study leave

• professional association subscriptions

• subscriptions to job related journals

• reference books.

• Costs of the motor vehicle primarily used by the Minister:

• loan and leasing payments

• purchase of vehicle

• vehicle registration

• vehicle insurance

• fuel costs

• repairs and maintenance

• Roadside assistance costs

• Educational expenses for the Minister, the Minister’s spouse, and the Minister’s children, including school and university costs. Educational expenses include school fees, uniform costs, school excursions, school specific travel.

• Personal life insurance premiums.

• Private health insurance premiums.

• Primary Place of Residence expenses:

• mortgage repayments or rent

• rates

• gas

• electricity

• telephone

• water rates and consumption

• furniture and furnishings

• building and contents insurance

• repairs and maintenance—includes maintenance of grounds, repairs to furniture and whitegoods.

• Subscriptions (excluding tithes, offerings and donations).

• Unrecouped medical, dental, optical and pharmaceutical expenses. The Minister can claim:

• the difference between what Medicare pay and the actual cost of medical expenses

• the difference between private health insurance rebates and the actual claim for medical and dental expenses.

• Work related hospitality costs. Reimbursements of expenses require receipts for substantiation.

Expenses reimbursed from a Fringe Benefits account are deemed to be payments by the Church on behalf of the Minister and are not claimable as tax deductions.

Important: Because these expenses are paid (or reimbursed) from a fringe benefit allowance, you cannot also claim them as a personal tax deduction in your individual tax return.

Excluded Expenses

The following can not be paid from a Minister’s Fringe Benefits account.

• Personal Beneficiary Fund contributions to the defined benefit account.

• Items which the Assembly has specifically determined to be inappropriate:

• cash withdrawals or advances, including traveller’s cheques (these constitute tax evasion if not included as income in your personal tax return)

• tithes, church offerings and donations (these do not provide a direct benefit to the Minister)

• fines—parking, speeding, etc.

• taxation debts, including income or withholding tax, HECS, etc.

• Centrelink debts for overpaid family allowance etc.

• Items which do not conform to the criteria set by the Australian Taxation Office.

The purchase of traveller’s cheques, or any other instrument which can be converted directly to cash, is not allowable as this would also be regarded as the receipt of income and be taxable in the hands of the Minister and incur a taxation liability.

Religious Practitioners and Centrelink

There can be misunderstandings over how Centrelink assesses payments to religious practitioners. This relates to the intention that Centrelink income support payments are intended for those on low incomes.

It may appear that a religious practitioner Is on a low income if only the cash component of their remuneration is declared to Centrelink. This can be a confusing area so be prepared for some need to explain.

After discussion with Centrelink the following information is provided to assist religious practitioners and Treasurers in their interaction with Centrelink.

Centrelink uses the term “minister of religion” rather than “religious practitioner”. Ministers of religion are considered to be 'holders of religious office' rather than employees or self-employed. This means that the gross income of the minister is counted as income for social security purposes. This ensures a consistent income test treatment of income of ministers of religion for income support payments

When contacting or dealing with Centrelink

• The religious practitioner should ensure that Centrelink is aware that they are a minister of religion 

• Never refer to the tax-free portion as fringe benefits, always refer to it as the “exempt fringe benefit” portion. This avoids confusion with reportable fringe benefits which are grossed up for income test purposes. Exempt fringe benefits should not be grossed up.

• “Exempt fringe benefits” are not required to be shown on the PAYG Summary of eligible religious practitioners and therefore are not Reportable Fringe Benefits. 

• Centrelink will allow a reasonable percentage to be deducted from the exempt benefit portion for expenses directly related to Pastoral duties. This should be supported by the basis on which it is calculated.

• Reimbursement of expenses incurred as a part of ministry, and which do not form part of the package, are not treated as income. e.g. reimbursement of mileage/travel expenses, out of pocket expenses etc.

Centrelink have provided the following statement which sets out their approval to reimbursements and allowances:

“Assessment of income and assets for ministers of religion Work related expenses including reimbursements and allowances”

Allowances and reimbursements of ministry related expenses are deducted from the minister's gross employment income, but fringe benefits which are for the minister's own private benefit are 'valuable consideration' and must be included.

Reimbursements made to a minister of religion by the church or organisation for out-of-pocket expenses paid by the minister for directly related ministry work, are not counted as income. However, any portion of reimbursements paid to a minister to meet expenses not directly related to ministry work is counted as income.

Similarly, allowances paid to a minister of religion to cover expenses directly related with the minister's work are not counted as employment income. If the church or an organisation pays more than the amount actually incurred by the minister, the extra is included as income.

Income for the minister's own use and benefit is counted under the income test. For example, a stipend or fringe benefit provided to a minister to meet general living expenses such as grocery items, private health cover or children's school fees is counted as income.” 

Religious Practitioners and Financial Institutions

Some financial institutions or brokers can misunderstand how the wages of religious practitioners are paid, especialy when considering the Fringe Benefit portion of your wage. This can become an issue when applying for finance (car loan, mortgage etc). As noted above in the ‘Religious Practitioners and Centrelink’ section, Fringe Benefits are not reportable for tax purposes but they are still included in your remuneration total.

Financial Institutions (and brokers) sometimes need a little help understanding this topic. Mostly, they mistake the Fringe Benefit Allowance as a Fringe Benefit Tax and will exclude the amount from any income calculations. There is a standard letter prepared by the Office Administor that can be sent on your behalf to help explain the above. If you need assistance then please contact the Office Administor.

Other Resources

We generally also pass along the PDF guide prepared by the ACC titled “FRINGE BENEFITS & CHURCHES” 
zz Fringe Benefit and Churches Sept 2022.pdf

Accessing your Fringe Benefits

The Fringe Benefits allowance will be paid into a bank account owned and managed by Generocity Church. Each staff member will have a dedicated bank account assigned to them and their Fringe Benefits allowance. The staff member will be given authority to transact against the account. As such, they will be able to add the account to their Internet Banking account and a bank issued Debit card will be ordered and supplied to them.

Reporting GST and claiming GST

Because Generocity Church is registered for GST, we can typically claim back the GST portion of valid fringe benefit expenses. Below are our guidelines and procedures for claiming and crediting these GST amounts:

1. Spending from Your Fringe Benefit Account

• Your fringe benefit allowance is held in a designated account (the “Fringe Benefit account”).

• When you pay for an approved expense using this account—whether by debit card, direct transfer, or other methods—those expenses may include GST.

2. Submitting Receipts & Invoices

• To ensure Generocity Church can claim the GST portion from the ATO, you must provide valid tax invoices or receipts for all purchases made with your Fringe Benefit account.

• Upload the relevant receipt which must clearly show the Business name, date, GST information for each transaction and tag your name ie TashEagleFB so it is alllocated to the correct person. This is all done via the app Hubdoc.

• If you need your Fringe Benefit transactions linked to your account in the web-app, please contact the Office Administor.

• Once receipts have been loaded into the app you no longer need to keep copies.

3. Deadlines for GST Reporting

• All Fringe Benefit transactions from the previous month should be entered and submitted in the web-app by COB on the 2nd Tuesday of the following month. If you upload after this timeframe, it will be not submitted on your behalf. You are unable to go back and upload for any previous months. 

• Timely submission ensures that our quarterly BAS and GST claims are accurate and that any related credits can be processed promptly.

4. Quarterly Claim & Reimbursement

• Generocity Church lodges its Business Activity Statement (BAS) quarterly. Once the BAS is processed by the ATO—and the GST on valid fringe benefit expenses is refunded or offset—we will credit the reclaimed GST amount back into your Fringe Benefit account.

• This process typically occurs after each quarter, once we have met all our tax reporting obligations.

• The credited GST amount then becomes available for future eligible fringe benefit expenses.

• Please note that the GST portion is not credited immediately after you submit receipts; it is reimbursed once the ATO processes our quarterly BAS. You should therefore expect any GST refunds to appear in your Fringe Benefit account following each quarter-end.

5. Responsibility & Compliance

• You are responsible for ensuring that the expenses you claim under your Fringe Benefit account are valid and that you retain correct documentation (receipts, invoices, etc.).

• Generocity Church reserves the right to request additional documentation or clarification to ensure compliance with ATO requirements.

• If you have any questions regarding the eligibility of certain expenses or the documentation required, please consult the Office Administor before making the purchase.

6. Ownership of Reclaimed GST Funds

• Although Generocity Church processes and submits the GST claim, these reclaimed funds are specifically allocated for the minister’s approved fringe benefit expenses. Once returned to your Fringe Benefit account, they may be used for further eligible expenditures, in line with ATO guidelines for Ministers of Religion.

• Please be aware that all fringe benefit funds (including the reclaimed GST) must be used in a manner consistent with relevant tax legislation.

7. Further Assistance

• If you have any questions about GST claims, tax invoices, or the use of your Fringe Benefit account, please contact the Office Administor.

Summary

Our employment practices reflect our Ministry Philosophy that "structure serves what the Spirit is doing." Through careful attention to employment processes - from documentation and onboarding to fringe benefits management - we create an environment where our team can lead with authenticity, integrity, and humility (1 Peter 5:2-3).

Maintaining excellence in these practices ensures compliance with legal requirements while fostering a Christ-centered work environment. As we continue to grow across Australia, this commitment to proper employment practices helps maintain trust with our employees, congregation, and wider community. It provides the foundation that enables our staff to fulfill their calling with excellence, supporting our vision of creating discipleship communities where "everyday people are called to have an eternal impact for an extraordinary God.

Role Descriptions (employment)

Introduction

At Generocity Church, we believe that clear role descriptions are essential for fostering a culture of authenticity, accountability, and excellence in ministry. This section contains detailed role descriptions for paid employment positions across our campuses, designed to ensure alignment with our mission of creating discipleship communities that know, grow, live, and share Jesus Christ. These roles support the operational and spiritual needs of our church while providing clarity on responsibilities and expectations for staff.

These descriptions pertain to paid employment or similar roles. Volunteer and service-specific role descriptions, particularly those associated with Sunday gatherings, are addressed separately and are not included here.

How to Use This Section

Each link below provides direct access to the full role description for the corresponding position. These documents include:

• Key responsibilities

• Reporting relationships

• Essential criteria and requirements

Summaries of each role are provided for quick reference.

Role Descriptions (employment)

• Senior Pastor zz ROLE DESCRIPTION - Senior Pastor
  The Senior Pastor leads Generocity Church, setting the spiritual tone, vision, and strategy for the entire church network. They provide overarching guidance, oversight of pastoral leadership, and direction in alignment with the church’s mission and values. Key responsibilities include leading the Executive Team, fostering spiritual health, and ensuring alignment across all campuses.

• Executive Pastor zz ROLE DESCRIPTION - Executive Pastor
  The Executive Pastor oversees the operational and administrative functions of Generocity Church. They implement strategies to achieve the church’s vision, support campus operations, manage staff performance, and ensure compliance with governance and legal standards. This role bridges visionary leadership with practical execution, enabling the church to thrive.

• Office Administrator zz ROLE DESCRIPTION - Office Administrator (new)
  The GC Office Administrator serves as a key administrative support role for Generocity Church's weekly operations and coordination activities. This position requires relevant work or academic experience along with strong general and specialist administrative knowledge to advise on church activities, contribute to objective setting, and ensure efficient organizational operations while maintaining compliance standards and responsible resource stewardship. The role demands both collaborative teamwork and individual accountability, requiring initiative, discretion, and independent judgment in daily tasks. 

• Lead Pastor zz ROLE DESCRIPTION - Lead Pastor
  The Lead Pastor is responsible for the spiritual and operational health of a specific campus or local church. They oversee pastoral care, discipleship initiatives, team leadership, and community engagement, fostering an environment where congregants can grow in their relationship with Christ. The role involves balancing vision implementation with hands-on ministry.

• Travelling Ministry zz ROLE DESCRIPTION - Travelling Ministry
  The Travelling Ministry role represents Generocity Church by ministering across various campuses and external locations. They provide spiritual support, teaching, and encouragement to local teams and congregations. This role emphasises adaptability and connection, strengthening relationships across the church network while ensuring alignment with Generocity Church’s values and mission.
  

• Cross-Campus Leader zz ROLE DESCRIPTION - Cross-Campus Leader
  The Cross-Campus Leader supports consistency and alignment across multiple church campuses. They oversee ministry initiatives, provide guidance to local leaders, and facilitate collaboration among campuses. This role ensures strategic alignment with the church’s overarching vision while supporting localised ministry efforts.

• Credentialled Pastor zz ROLE DESCRIPTION - Credentialled Pastor
  The Credentialled Pastor provides spiritual leadership, pastoral care, and ministry oversight within Generocity Church. Positioned between the Campus Administrator and Lead Pastor, this role supports discipleship, church operations, and community engagement while ensuring alignment with the church’s mission and values. Responsibilities include preaching, team development, and fostering a Spirit-led ministry culture.

• Campus Administrator zz ROLE DESCRIPTION - Campus Administrator
  The Campus Administrator provides administrative and operational support to a specific campus. Responsibilities include managing schedules, coordinating events, and ensuring smooth communication and compliance with church policies. This role is key in maintaining efficiency and supporting the campus team’s goals.

• Media and Marketing Leader zz ROLE DESCRIPTION - Media and Marketing Leader
  The Media and Marketing Leader manages the church’s digital and traditional media presence. Responsibilities include creating content, managing social media platforms, and implementing communication strategies that enhance engagement and convey the church’s vision. This role ensures consistent branding and effective storytelling across all channels.

• Worship and Creative Arts Leader zz ROLE DESCRIPTION - Worship and Creative Arts Leader
  The Worship and Creative Arts Leader oversees the worship experiences and creative initiatives of the church. They lead teams in music, visual arts, and production, ensuring worship services align with the church’s mission. This role involves fostering creativity, spiritual engagement, and excellence in worship expression.

• Generocity College Coordinator zz ROLE DESCRIPTION - Generocity College Coordinator
  The Generocity College Coordinator oversees the church’s educational programs, facilitating training and development for staff and congregants. This role involves curriculum development, managing learning events, and fostering spiritual and professional growth through structured programs that align with the church’s mission.

• Youth Leader zz ROLE DESCRIPTION - Youth Leader
  The Youth Leader is responsible for creating a vibrant and spiritually enriching environment for youth within the church. This includes overseeing youth programs, mentoring young people in their faith journey, and fostering a sense of community. The role emphasises discipleship, event planning, and collaboration with other ministry leaders.

• GC Kids Leader  zz ROLE DESCRIPTION - GC Kids Leader
  The GC Kids Leader develops and leads programs for children, ensuring a safe and engaging environment where kids can learn about and grow in their faith. Responsibilities include team recruitment and training, curriculum planning, and fostering connections with families. This role is pivotal in cultivating a vibrant and nurturing children’s ministry.

Media and Marketing

Introduction

Design Guide

We have developed the design guide to incorporate both the formal and informal components of GC. 

Formal Brand Guidelines

Informal Brand Guidelines

To access all logo, font and branding files, these can be access through the brand kit in Canva or can be accessed via the New Branding Google Drive Folder

Screens on Sunday 

• Use sizing ‘Presentation (16:9)’ Use minimal amount of text (bulk of info by MC) 

• Have a clear Call to Action (CTA) - ‘See Pastor Stephen’, Scan QR code. 

• Doesn’t necessarily need a logo - ownership is shown by where the viewer is sitting.

Social Media

• Use sizing ‘1080x1080’ for a post, or ‘Facebook Story (1080x1920)’ (Portrait) 

• Consider a reel video of someone talking. (Social media loves videos) 

• May just be informational and not need a CTA. If it does require the viewer to do something, think through where they are and how they are going to do it. ie. they are on their phone, they can’t scan a QR code on their screen, so maybe put the link in the description (FB) or in your BIO (Insta). 

• Use the description as much as possible for your info, not your image. Post an photo, video or design from canva with the key info, then keep the rest for the description. 

• Doesn’t necessarily need a logo - ownership is shown by who posted it

Printed Posters

• Use sizing ‘A4’, ‘A3’, ‘A5’

• Needs all information as it is a standalone item.

• Have a clear Call to Action (CTA) - ‘See Pastor Stephen’, Scan QR code.

• Needs a logo - the viewer may not know who put the poster there

Image for Newsletter

• Use sizing ‘Presentation (16:9)’ or Square.

• Use minimal amount of text (bulk of info underneath image in email)

• Have a clear Call to Action (CTA) - ‘See Pastor Stephen’, click link, don’t use a QR code.

• Doesn’t necassarily need a logo - ownership is shown by who is sending it

Canva

Canva serves as our central platform for creating consistent, high-quality media and marketing materials across all campuses. This intuitive design tool provides access to thousands of customizable templates for social media posts, event graphics, presentations, videos, and print materials, allowing team members of all skill levels to create professional designs. Our church's Brand Kit is pre-loaded in Canva with our approved colors, logos, and fonts, ensuring all materials maintain consistent branding regardless of which campus creates them. The approval workflow feature enables ministry leaders to review and provide feedback on designs before publication, maintaining quality control while streamlining the creative process. Additionally, Canva's collaboration features allow campuses to share successful designs, reducing duplication of effort and fostering unity in our church's visual communication. By centralizing our design resources in Canva, we can efficiently produce cohesive, engaging content that effectively communicates our message and mission across all platforms.

Please email media@generocitychurch.com to have a log in created for you within the GC Team.

For help on how we utilise Canva with our brand kit etc, watch the attached video

Social Media 

Central Generocity Church Social Accounts are managed by a team who follow a set calendar for certain posts, stories etc. Local Campus Social accounts are managed locally. Our overarching goals for our social media accounts is that they provide a broad picture of who we are as a church in a public space. It is important that they show and demonstrate our vision, values and culture. We want our Social Media to look like our people and our community, where we celebrate our values like 'People Matter' and 'Personal Impact'. We honor all people and we want to ensure that this is displayed in our social media. We ask that you don't primarily post about things that are happening on a platform or what's happening in our Sunday service. It is important that we use our social media as a tool for discipleship, not just for promoting our events.

Content Review and Brand Guidelines 

Local campuses have the freedom to create and publish content independently. However, all published media across campuses, social media platforms, and newsletters will be subject to ongoing review to ensure alignment with our brand guidelines and values.

The Media and Marketing Team, along with Elders and Executive Pastors, will monitor content on an ad hoc basis. When content is identified that does not align with our brand guidelines or fails to honor all people, the responsible campus will be contacted and asked to either remove or modify the content within 24 hours.

If a campus does not comply with requests to address problematic content, this will result in a care conversation focused on our value of honoring all people. In such cases, the content may be removed on the campus's behalf. We understand that creativity and design work can carry personal preference or ideas, while we are open to this, we ask that we always work within brand guidelines and take feedback well.

Support and Guidance 

While pre-approval is no longer required, the Media and Marketing Team remains available to assist campuses with design work when needed. If you require help with creating content, completing a design, or need direction to ensure your content aligns with our standards, please reach out to the team for support.

For major events like Christmas and Easter, guidance materials may be provided as resources to assist campuses, though these will serve as guides rather than mandatory directives.

Youtube Video (Recording and Livestreaming) Content Policy

Video is an important part of social media and is becoming the go to source for social media and our young people’s worlds. It is a great tool for us to utilise to reach people and disciple people. With this in mind, it is important that we follow some guidelines that help us to not just reach people, but to protect ourselves from public litigation and cultural tarnishing. We ask that recordings from Sunday messages are only shared in a closed environment within your local church community. The best option for this is through the Generocity Church Youtube account and published as an ‘unlisted’ video that is then shared through a newsletter, not made public on youtube. These videos will be reviewed over time and made public if deemed suitable. If there is a message that you have recorded that you feel is a poignant word for our entire church, please reach out to the Media and Marketing Leader and let them know so we can fast track this process. 

Purpose and Vision

This policy governs all content published to the Generocity Church YouTube channel. As we transition from unlisted congregational content to public engagement, we are committed to presenting a clear picture of who we are as a church while ensuring our content removes barriers for people to enter the Kingdom rather than creating them.

Our YouTube presence must reflect our vision: "We cultivate discipleship communities where lives are restored and transformed, as together we know, grow, live and share in the love of Jesus."

Core Principles

Above All Else: Every piece of content must demonstrate the heartbeat of Jesus - love, grace, and honor - rather than judgment, condemnation, or fear. We recognize that YouTube reaches a broader audience than our congregation, and this reality must be at the forefront of every communicator's mind.

Our Values in Action:

• People Matter: Honor all viewers as valuable and deserving of love, respect, and care

• Thankful Hope: Present faith-filled content that encourages steadfast hope

• Personal Impact: Use our platform to impact the world for God's glory, and demonstrate that ALL PEOPLE have impact in the Kingdom.

• Spirit Led: Remain sensitive to the Holy Spirit in our content creation

• Humble Growth: Approach all topics with humility and grace

Content Guidelines

Approved Content Types

• Sermon messages and teachings

• Short testimonial videos (with proper approvals)

• Prayer content and Bible readings

• Creative expressions (music, poetry, visual art, creative teaching approaches)

• Community celebration and event highlights

• Educational and discipleship content

• Campus-specific content organized in appropriate playlists

Content Standards

Quality and Professionalism:

• Content should be authentic but not amateur

• Ensure good audio quality and clear video (landscape preferred for main content, portrait for Youtube Shorts)

• Begin each video with a clear statement of the video's purpose/goal

• Create separate intros when necessary to provide context for YouTube audience if needed

Theological Integrity:

• All content must align with our Statement of Faith and core values

• Avoid controversial or potentially divisive topics unless specifically approved by eldership

• Present difficult topics with love, grace, and honor for all people affected

• Remember the broader YouTube audience when discussing church-specific practices or terminology

Authenticity and Accessibility:

• Use language accessible to those unfamiliar with church culture

• Explain church-specific terms or traditions when mentioned

• Show genuine community life while maintaining appropriate boundaries

• Ensure content reflects the diversity of our church family

Technical Requirements

Channel Structure

• Single Central Channel: All content goes through the main Generocity Church YouTube channel

• Campus Playlists: Each campus maintains their own playlist for location-specific content

• Themed Playlists: Organize content by type (Sermons, Testimonies, Creative, etc.)

Video Specifications

• Primary Format: Landscape (16:9) for main content

• Mobile Content: Portrait acceptable for testimonials and short-form content

• Quality Standards: Minimum 1080p resolution with clear audio

• Thumbnails: Use Canva with GC Brand Kit for consistent branding

Descriptions and Metadata

• Engaging Descriptions: Write compelling descriptions that explain content value

• Contact Information: Include "For questions about faith or connection: online@generocitychurch.com"

• Campus Information: Tag relevant campus and include local contact details when appropriate

• Call to Action: Include clear next steps for viewers (visit website, contact campus, etc.)

Child Protection and Privacy

Minor Participation

• Parental Consent Required: Only feature minors who have current photo/video consent through GC Kids check-in process

• Additional Approval: Obtain specific YouTube consent from parents for any featured children

• Protection Standards: Never include identifying information (full names, schools, addresses) for minors

Personal Information

• Testimony Guidelines: Always request approval before sharing personal stories

• Privacy Protection: Keep personal details appropriately general vs. overly specific

• Consent Process: Ensure all featured individuals understand their content will be publicly available

Copyright and Licensing

Music and Media

• Licensed Music Only: Use Soundstripe license-free music provided by media team

• CCLI Compliance: Live worship streaming covered under existing CCLI licensing

• Original Content: Prioritize original music and creative content when possible

• Attribution: Properly credit all licensed materials used

Third-Party Content

• Permission Required: Obtain proper permissions for any third-party materials

• Fair Use: Understand and apply fair use principles appropriately

• Image Rights: Use only licensed or original images and graphics

Approval Process and Authority

Publishing Authority

• Lead Pastor Responsibility: Each Lead Pastor has authority and responsibility for content published from their campus

• Direct Publishing: Lead Pastors may approve and publish content directly

• Accountability: Lead Pastors are accountable for ensuring content meets policy standards.

Review Process

• Eldership Review: Executive team and eldership will review content if concerns are raised

• Corrective Action: Inappropriate content will be addressed through relationship with content creator

• Content Removal: Videos not meeting standards will be removed after discussion and education

Getting Started

• Access Request: Email media@generocitychurch.com to request YouTube channel access

• Training: Complete orientation on brand guidelines and technical requirements (this document)

• Support: Ongoing support available from media team for technical and creative assistance

Community Engagement

Comment Management

• Monitoring Required: Assign someone to monitor comments during live streams when possible

• Response Timing: If live monitoring unavailable, respond to comments within 24 hours of stream completion

• Engagement Standards: Respond to genuine questions and positive interactions

• Avoid Engagement: Do not engage with condescending, divisive, or antagonistic comments

Community Care

• Online Discipleship: Treat online community members as genuine seekers deserving of pastoral care

• Connection Pathways: Provide clear ways for online viewers to connect with local campuses

• Global Perspective: Remember our international audience and cultural sensitivity

• Referral System: Help online community members find local churches in their area when appropriate

Handling Difficult Interactions

• Grace-Filled Responses: Respond to criticism with grace and humility

• Wisdom in Engagement: Not every comment requires a response

• Escalation Process: Refer complex theological or pastoral questions to appropriate leadership

• Community Standards: Maintain YouTube community guidelines and our church values

Content Creation Best Practices

Planning and Preparation

• Audience Awareness: Always consider the broader YouTube audience beyond your congregation

• Clear Purpose: Try to begin each video by stating its goal and intended audience

• Contextual Setup: Provide background information for concepts that may be unfamiliar to outsiders

• Series Planning: Consider how individual videos fit into larger content themes

Storytelling and Communication

• Authentic Sharing: Be genuine while maintaining appropriate boundaries

• Hope-Centered: Focus on God's redemption and restoration rather than dwelling on problems

• Action-Oriented: Provide practical next steps for spiritual growth

• Inclusive Language: Use language that welcomes rather than excludes

Technical Tips

• Lighting: Ensure adequate lighting for clear video quality

• Audio: Prioritize clear audio over perfect video

• Backup Plans: Have technical backups for live streaming events

Live Streaming Guidelines

Preparation

• Technical Check: Test all equipment 30 minutes before going live

• Content Review: Ensure service content aligns with YouTube audience considerations

• Moderator Assignment: Designate comment moderator when possible

• Backup Communication: Have alternative communication method if stream fails

During Stream

• Professional Conduct: Maintain awareness that content is publicly broadcast

• Technical Monitoring: Have someone monitoring stream quality and comments

• Adaptive Communication: Acknowledge online audience when appropriate

• Emergency Protocols: Know how to quickly end stream if necessary

Post-Stream

• Comment Review: Respond to comments and questions within 24 hours

• Content Editing: Edit and upload edited versions of key segments when beneficial

• Follow-Up: Create opportunities for online viewers to connect further

Measuring Success

Key Metrics

• Engagement Quality: Focus on meaningful comments and genuine questions over view counts

• Spiritual Impact: Track stories of people connecting with faith through YouTube content

• Community Growth: Monitor healthy growth of online community

• Campus Connections: Measure how online content drives local campus engagement

Regular Review

• Monthly Assessment: Review content performance and community feedback

• Quarterly Policy Review: Assess policy effectiveness and make necessary adjustments

Getting Help and Support

Technical Support

• Primary Contact: media@generocitychurch.com

• Canva Training: Access brand kit training video in media resources

• Equipment Support: Contact media team for equipment recommendations and troubleshooting

Content Guidance

• Creative Consultation: Media team available for content planning and creative direction

• Theological Questions: Consult with eldership team for sensitive topics

• Best Practices: Regular training and updates on effective YouTube ministry

Emergency Contacts

• Technical Issues: media@generocitychurch.com (urgent issues include phone contact)

• Content Concerns: Eldership or Executive Pastor for immediate content-related issues

• Crisis Communication: Senior Pastor for any public relations concerns

Conclusion

Our YouTube channel and online expression represents a significant opportunity to extend our influence for God's Kingdom beyond our physical locations. By maintaining excellence in our content while demonstrating the love and grace of Jesus, we can create a digital discipleship community that honors God and serves people around the world.

Remember: Every video is an opportunity to show someone the heart of Jesus. Let this truth guide every creative decision, every word spoken, and every interaction with our online community.

"We believe everyday people are called to have an eternal impact for an extraordinary God." - Let our YouTube presence reflect this belief in every piece of content we create.

Website Editing Policy

Purpose:

This policy establishes clear guidelines for campus editors to maintain consistent, high-quality content across our Generocity Church website while preserving our unified brand identity and theological integrity.

Scope:

This policy applies to all campus editors who have been granted access to edit location-specific content on our church website. Each campus has editing access to your location's content only and cannot edit other campuses' pages or main church information.

Guidelines:

What you can edit:

• Service Information: Times, schedules, special services, and temporary changes

• Sermon Content: Upload audio/video, titles, descriptions, notes, and discussion guides

• Campus Events: Local activities, outreach programs, small groups, and volunteer opportunities

• Campus News: Ministry highlights, prayer requests, community stories, and announcements

• Media Gallery: Event photos, ministry images, and campus facility pictures

What You Cannot Edit:

• Other Campus Content: Any pages or information belonging to other locations

• Website Design Elements: Colours, fonts, layouts, templates, or brand elements

• Church Structure: Logos, main navigation menus, header/footer content

• Core Church Information: Doctrine, statement of faith, denominational affiliations

• Administrative Functions: Donation pages, financial information, legal policies, or terms of use

• Technical Settings: User accounts, plugins, SEO settings, or website configurations

• Contact Details: Address, directions, phone numbers, or email addresses.

• Staff Information: Campus pastors, staff contacts, and local leadership team details

Content Review Process:

The Cross Campus Eldership and Executive Team may review any content published on our Generocity Church website. This allows greater flexibility in how we engage with our communities while still upholding the vision and values of our church. While pre-approval is not required, all content remains subject to review if concerns are raised.

Content Guidelines:

• ​​Follow brand guidelines: Use approved fonts, colors, and logos. Reference the Generocity Church brand guidelines

• Maintain consistent tone: All content should reflect our church's voice, values, and mission

• Ensure accuracy: Double-check all times, dates, contact information, and event details

• Respect privacy: Children's photos require signed release forms before publication

• Keep content current: Remove outdated events, announcements, and information promptly

• Use quality imagery: Photos should be clear, well-lit, and professionally appropriate

• Write clearly: Use welcoming, inclusive language that's easy to understand

• Stay on message: Content should align with our church's theological positions and ministry philosophy

Publishing Guidelines:

• Regular Updates: Keep your campus page fresh with current information and upcoming events

• Timely Posting: Share events at least two weeks in advance when possible

• Complete Information: Include all necessary details - date, time, location, contact person

• Appropriate Content: All material must be suitable for a diverse church audience

• Local Focus: Prioritise content that serves your specific campus community

• Cross-Campus Coordination: Consider how your content fits with church-wide initiatives